JetBlue Complaint - Jetblue Customer Service
Jetblue airlines at Santiago airport had horrible customer service. I have never seen such unprofessional airline employees before. We got to the check in 8 minutes late and we were told the flight was closed even though we still had 52 minutes to get to the gate. I do understand the company policies and that we need to be at the check in 1 hour prior to boarding as I travel a lot inside the US and in Europe but if someone is late 8 minutes???? I traveled all over the US and Europe and got to gates 15 minutes before boarding and even though some were connecting flights they still made it happen for me to get in the plane. At Santiago airport not only they didn't co-operate and were extremely rude but they made us feel like they put their personal opinions about why we didn't get to the airport on time. That is not professional at all. When we asked for a supervisor at the check in they didn't want to get the supervisor for us and I had to ask them numerous times that I wanted to speak to the supervisor to see what we can do and to put us on the flight we purchased the ticket for as they haven't even started boarding that plane yet so we had plenty of time to reach the gate. The supervisor was just as rude an unprofessional and just walked away from us and didn't even want to help us in any way. We got on the next flight 3 hours later but the tickets they gave us were stand by tickets and we were hardly able to get on that plane and on top of it they made us sit separately? Who wants to travel on a plane separately?? This airport experience ruined our trip and the first memory that comes to my mind about our trip is the aggravation and frustration we received from Jetblue employees and the treatment of us, US citizens who bring a lot of business to Dominican Republic. I will make sure I never use Jeblue again and will also make sure none of my family or friends will fly with Jetblue again.