Dairy Queen, Inc. Compliment - Ruined Birthday
BLOOMINGTON, CALIFORNIA -- I ordered a cake from the Bloomington, Ca. store the day before and I was unsure the guy (in his 40's) behind the counter understood me. I went as far as to pointing out the cake I wanted on the wall and said "I want it just like this one here." I advised him I needed it the next day. He asked his manager and she signed off on it. He asked what time do you need it? I responded what time do you open he said 9:30AM then the mgr corrected him and said 10AM. I agreed to 11AM (just to give them some extra time). I arrived at 11:48AM and the cake was not ready yet. To top it off they decorated it WRONG! I told the mgr who was finishing it the entire story from the day before. she said to I want to wait for them to fix it? I told her yes because I NEED the cake. I asked her "Wasn't it supposed to be ready at 11AM?" She stated it was just a little after.
I responded by saying "you mean a little before 12 NOON!". She fixed the cake and it was the ugliest cake I had ever seen. I had no choice but to take it since my wife's B-Day Luncheon was in half an hour. Bottom line is DON'T TRUST DAIRY QUEEN TO GET ANYTHING RIGHT!!!!