XM Satellite Radio Complaint - They Will Just Charge You Anyway!!!
TEXAS -- When I came up for my yearly renewal of my two radios, I decided to cancel...the service is not that great, staff is very rude, understaffed, and certainly not worth the jump in subscription costs. OK...no problem right?? I call....wait forever like usual...finally get someone and I cancel both radios. I get a confirmation number, which is basically just the date. So, imagine my surprise when 4 weeks after a I cancel the service, my debit card is charged $208.68. After a long wait on hold, I speak with representative who tells me its impossible, my account has been canceled 4 weeks ago!! No one could answer why I was charged. Then to make matters worse, since I was charged 208.68, but no open accnt, they had to open an account to reverse the 208.68 which inturn charged a 75.00 cancellation of service for a service that WAS NOT EVEN ACTIVE according to their records. Because they STOLE my money, and im sorry to say I am not a wealthy person, I have to wait 6-8 weeks for a full refund. The 11 insufficient charges that will hit now that my account is near zero will take another 10-12 weeks after I fax it in, and $35 each, thats allot money!!! Thats my rent, thats my healthcare insurance, thats food for my kids!! HOW IS THIS NOT ILLEGAL??? The company is a scam, and I hope it goes under soon!