AT&T Informative - Bellsouth "WAS" on until AT&T came alone...
I was a 14+ year user of Bellsouth.net DSL & Phone services. Several years ago I went self-employed. I decided to go the Yellow Pages route and did that. Like the subject heading says...Bellsouth was ok..sort of until AT&T came alone and then the SKY FELL!
If your bill is late with them, there is no e-mail, no complementary call...or anything. I called of course and told them I wouldn't tolerate this crap. Oh...I suppose I did use some RATHER nice Expletives. The Techie finally settled down and we got friendly. He told me on the phone that Bellsouth is no longer and that AT&T is the driving force and things have changed.
During July 2007 I did get an e-mail from them concerning a past due billing. I paid it in full. I had another balance that was NOT past due and three weeks later they turned off the DSL. BIG MISTAKE! They even bragged out that! I told them that's ok....!
I canceled the contract, went with another company, immediately. Since then they have tried to collect from me $900.00+ which I will not pay and have not to date. They have put three collection agencies on me. S0 What? They also have offered us $500.00 Visa Gift Cards to come back so many times I can't remember all the while being in "Collection" with them. When one of the collection agencies were told this, they dropped my AT&T account immediately. AT&T called me up to five time a week. I cussed then, I was nice to them and indifferent. Nothing worked!
I finally went to the NO CALL.com address and placed a complaint there....and guess what? The calls stopped....all of them. All of this has happened during the last 28 months.
I failed to mention that I am a computer repair facility. Clients have has NIGHTMARES with AT&T and I have tried to untangle their mess. I got hung up on, elevator misic + 30 minutes...disconnected....RAG HEADS....you name it!
Food for thought.....God Bless!