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Smith Brothers Appliance Repair Complaint - Smith Brothers Appliance Repair in Orange, CA. STAY AWAY from them! - Appliance repair on a GE dual oven
Appliance repair on a GE dual oven - Complaint
ORANGE, CALIFORNIA -- If only I'd read the other guy's review first, I would have known to stay away from this company! I spoke with someone from this company, let him know what the problem was with my oven (wouldn't hold a temperature) and he said that the appointment charge is $20 just to come diagnose the problem, and then parts/labor are added on. Okay! Sounds fine. Let's schedule! He says that the man who will be doing the job will call. I wait and get the call. The repairman, named "Jerry" says the appointment charge will be $60 just to come diagnose the problem.....WAIT a second! I told him that his company had quoted $20. He then says "well, how about $40?" FINE...sheesh. It's amazing what you'll agree to when you have a broken appliance 2 weeks before Thanksgiving. So Jerry shows up, 30 minutes earlier than he had scheduled. Not good, I say, as I need to pick up a child from school. He says he cannot wait. (I should have sent him home!) So, someone had to be at the house for this guy while I was gone. Upon coming home, Jerry charges me $45 for the inspection....YES, $45. The price got higher! He also gave me a quote for how much the job would be, around $520. HOWEVER that is IF he can get the parts. So I agree to have him acquire the parts and he says to call and schedule with his company. I called the next day and left 2 messages. Then I called the following day to hear from some woman that the repairman had called in sick, but "yes, he got your message and he'll call you!" Then I called the next day. And the next. (did I mention that they are a bit on the rude side? Gee whiz, I just want to know if I can make an appointment!) I kept getting the runaround. HERE IS THE GOOD PART! After a week, my friend suggested another company. Boy am I glad! The man from THAT company not only called me back, but had my oven fixed within 3 days for $350 and I had Thanksgiving dinner with a working oven. Oh, and by the way, Thanksgiving was last week, and JERRY from Smith Brothers still hasn't gotten back to me......
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