Toys R Us Complaint - Gift cards and PayPal
My grandson is turning 10 tomorrow and I have been very ill, so I decided to purchase a gift card for him. With express shipping it would have been there tomorrow and on time.
On 28 November 2009 I went online to the TRU website and purchased a $100 gift card, this transaction was paid for with PayPal. A great option for online shopping. I received a confirmation email at 10:48pm that the order was being processed. At 11:24pm I received another email stating that "after attempting several times to contact you, unsuccessfully" the order had been cancelled. NOw I am really confused at this point as obviously in the time frame between emails no one tried to contact me, and I know the funds are available for the transaction, so what is going on?
Beginning at 7:00am the following morning I first called my bank, yeap the funds were on memo hold just waiting for TRU to claim them. So nope that is not the problem. Called TRU who informed me that it was a PayPal problem. Called PayPal and was told the funds were just waiting for TRU to pick them up and there was absolutely no problem on their end. This ping-pong action went on for the better of 4 hours and finally I am at screaming match point. I was told after screaming at the top of my head in frustration that...TRU does not take PayPal for some purchases. Now you have to understand THEY offer PayPal as an option at checkout. Also the woman told me that all I needed to do was repurchase the card using a different mode of payment. Here is the true dilema. I am mother of 6, grandmother of 9, have 3 birthdays this month and Christmas to boot. At that moment I did not have an additional $119.17 for them to just hang on to until they felt like giving it back.
So to date I have filed with the BBB, with whom TRU has an *F* rating. They do not respond to complaints, nor do they feel the need to recify them. I have also filed a complaint with PayPal, as they had never heard of anything like this, unless funds were not available. Also just a bit of information from PayPal when a comapny contracts with them to use this as a clearing house they MUST stipulate in the contract what if anything PayPal would not be good for. TRU has not done this. So here it is Monday morning and I have no money and no gift for the grandson, my bank said that although TRU said they removed the hold on the funds there has been no such order. I want to find others who have, had this done to them and I would like to file a class action. I also think it is time to hurt them were it hurts the most, their pocketbooks. I would like to gather any related stories and turn them over to the media. I am using this venue because I do not want this to be a local story. I live so far out int he woods we don't even have a YRU by us.
So please, send me anything related to TRU/PayPal. You can send it to:leeswillow@aol. com