IHOP Complaint - Overcharged on credit card.. extra wait non edible food
ROSWELL, GEORGIA -- We ate at IHOP on November 12th (location in Alpharetta, GA) we had a coupon for buy one get one free.. we had received 6 of them in the mail.. more than we could use. We order 2 of the holiday pancake specials.. I ordered egg beaters. We had a bit of a wait but then they brought my husband's meal and didn't bring mine because the cook didn't use egg beaters on my mine so they had to be redone. My husband's hash browns were burned so much they shouldn't have served them. Finally they brought my meal.. I pointed out to the server that my husband's hash browns were burnt. They let us keep our coupon and acted they were comping the meal.. big whoop I had 6 of the coupons. It got worse.. we didn't take it out on the waiter it was the cooks problem although the waiter should have noticed the burnt hash browns.. we left a 3 tip on a reduced what would have been a 14 bill but was a 9 dollar bill.. when I check my credit statement the tip is not 12.38. I call the IHOP and complain and the manager Mike McClure acted like he was doing me a favor by giving me a 9.38 credit on my charge card which was the fraudulent charge to begin with. I told him I was unhappy enough not to return to that IHOP and he acted like he was doing all he could do and was surprised I wasn't happy.. hmm we were not compensated in any way for the burnt hash browns and then I had to take time because IHOP did a fraudulent charge mistake or not.. it was a fraudulent charge. So I'm taking this IHOP off my list and will be less apt to eat at IHOP in general.