Sears Complaint - Sears Customer Complaint Department horrible
I had an issue with my refrigerator that needed a new drip pan. I called customer service to have them fix it on Tuesday November 17th. The woman didn't tell me that a part was needed. The technician that she ordered for Friday the 20th didn't even show up and called 2 hours past the window timeframe.
Another technician was scheduled to come out the Tuesday 24th. He did and then said he wasn't told anything about the problem. He said he'd have to order one. Another technician was scheduled to come out and when he arrived today asked where the part was. NO ONE told me that a part was coming to my house. I've wasted 3 days waiting for Sears and they didn't even bother to tell me what the policy was.
When I called the complaint department they couldn't care less about the situation. I talked to a man named "Angel", who kept interrupting me and saying there wasn't anything they could do. He didn't even apologize for the way things were handled. All he said was there is nothing I can do about it. They lost a customer! I will NEVER buy from Sears!