Closet Factory - Waldorf Complaint - Poor Quality and Service from Closet Factory
WALDORF, MARYLAND --  The color of the shelves are uneven, some look like not have stained properly - not much at all.  The shelves, vertical boards, back cover, doors, and the flutes have different colors. This is because Closet Factory replaced the front materials with vinyl (even if they had specified on the contract that these will be malemine).
 The middle section sags when we put books in;
 The five arches are much too large and cover most of the shelves, which makes the top shelves useless.
After we complained to the Vice President of the company, he asked us to share the cost (an additional $1000 - after we have paid about $6800 for the book shelves and total of $10,000 for all three projects they did) to replacing the vinyl. The VP even admitted that that, in his words, “When we experimented with the vinyl, we (people at the Closet Factory) all thought that it looked okay, but when the order came in, it did not look as we had expected.”