GMAC Automotive financial services Complaint - Worst Customer Service I Have Ever Experienced

Review by Saralee on 2009-12-01
I am someone who has always paid my bill on my GMAC loans on time, and I have even tried to pay more than the minimum amount due. My November bill was never sent to me, which is due mid-month right when I was busy getting ready for Thanksgiving and with work. I finally received a bill the last week in November and that was due in December. This bill showed a late charge of a mere $6. I called to request some leniency/courtesy with the $6 but was given no assistance at all, and was treated like a smuck with the person making sarcastic sighs/verbalizations and such. I will like be buying another car in a couple of years, and needless to say, I will never ever go through GMAC again. No wonder they are having financial problems, with treating customers like this. All this over a lousy $6.
Comments:3 Replies - Latest reply on 2009-12-01
Posted by Anonymous on 2009-12-01:
Just for future reference... should your bill not ever arrive via mail, you can login (or create a login and retrieve your information) and view your bill there and pay so you don't get that $6.00 late fee again.
Posted by BEJ on 2009-12-01:
I was going to suggest you sign up for account updates from your credit/loan company if available. The send me an update of my balance and that my bill is due.
Posted by Jennifer on 2009-12-01:
The long and short of it is you know when your payment is due, and you failed to make it. You made an honest mistake, but it's $6. Is it really worth getting that worked up about? If it's ONLY $6 to them, it's ONLY $6 to you. Follow the other advice and sign up for online service.

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