Bosch Home Appliance Corporation Complaint - Non Disclosure To Get Customers To Purchase

Review by LENAE on 2009-12-02
HUNINGTON BEACH, CALIFORNIA -- BSH offered me a 'Special Purchase Agreement' to replace my double oven because they were unable to replace the faulty hinges. I gave them the model/serial numbers and they said they would replace it with the exact newer model in the same size. HOWEVER THEY DID NOT MENTION THE OLDER MODEL WAS MADE SMALLER THAN THE NEWER ONE.
Upon calling the company to replace the model that was too large they said since I agreed to cabinet modifications, they were not responsible. HOWEVER THEY DID NOT DISCLOSE AN IMPORTANT FACT: THAT THE NEW MODEL IS MADE LARGER THAN THE OLD ONE. I signed the agreement with the understanding that I was getting the SAME SIZE MODEL. It was my understanding that I was responsible if the cabinets were damaged upon installation, which was not the case. The installer could not use the oven that was sent to me.
This company admitted not mentioning the different size and said there was nothing more they would do. I'm stuck with an oven that will not fit. BSH has acted in a fraudulent manner. Buyers beware, all details may not be disclosed!
Comments:1 Replies - Latest reply on 2009-12-02
Posted by Slimjim on 2009-12-02:
I can understand that being frustrating. Unfortunately, they can only give you an oven that exists. The new oven was that far off the installer couldn't modify the cabinet at all to fit it? One reason why they may not have gotten into any size variances with you, since you had agreed to modifications anyway, they probably expected them to be able to be done.
Also your title, "Non Disclosure To Get Customers To Purchase" isn't very accurate. Their omitting to mention the oven dimensions were different from the already sold one they were replacing, has nothing to do with the purchase, or much else. Even if it's the first thing they said, it's still the only oven size they make in that model now. Outside of buying you a new cabinet, which would never happen, it's all they could do.
Although if you can find another oven out there by someone else that is closer to your old models rough-in, then maybe Bosch will take the new one back for a fair credit.

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