Budget Rent-A-Car Complaint - Ridiculous Policies and Poor Service
PHILADELPHIA, PENNSYLVANIA -- I rented a car, through Priceline, at the Budget Rent-A-Car at the Philadelphia Airport over Thanksgiving. I was renting the car for 3 days and 9 hours and paid for the full 4 days rental as expected. I had the good fortune of my flight coming in almost an hour early and it landed just before 11pm when it was schedule for 11:45pm. I had specified the pick-up time for the rental to be 12:30am but we got to the rental counter at 11:30pm. The twits at Budget told me that I had to sit there and wait for another hour until my rental start time of 12:30am came up on the clock or I had to pay an additional full day rental of $60+taxes. There were about 50 cars available in the lot and nobody else waiting to rent a car. Of course Budget has no 24hr customer service and both the manager on duty and the lackey behind the counter refused to do anything about it. Then when 12:30 rolled around and I finally got the rental, they had the audacity to try to pre-populate the damamge waiver and fuel option on the paperwork in an effort to get me to pay more.
In summary, I rented a car for 15 hours less than the 4 days I paid for but was made to wait in the rental lobby for an hour, late at night, to wait for the pick-up time to pop up on their clocks. Patently ridiculous and I will never again rent from such a backwards company with moronic policies and such abysmal customer service. Budget, you stink.
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