The Furniture Store, Canton and Gainesville, Georgia Complaint - Would not re-order when items came in defective and price gouging!
CANTON, GEORGIA -- I ordered a dining room table from The Furniture Store in Canton- the chairs had a print and when they were delivered- the pattern was about 4 inches off center. I told the Manager/Owner I would be very willing to wait but would like the chairs to have the pattern centered because it would be very visible in my house. I did not ask for any discount and was very willing to wait. They refused to re-order them. ALSO. A chair which was supposed to be 100% leather which would have floated in my room and the back of the chair would be seen came in as a leather match with a plastic backing.. they would not get me an all leather chair even when I said I would pay if there was a difference. I SIMPLY DO NOT UNDERSTAND!! It's been three years and I decided to give them another chance. I was waited on by a very amiable young man- I liked an accent chair which had several fabric choices- he recommended that The Furniture Store located in Gainesville, Ga would have the best selection of fabric swatches. So-- I went to check them out. After hours of sitting in chairs - because the chair I liked in Canton sat too stiff. The chair I was interested in had a price on it- the sales person said- well that is the price if you buy THAT chair but if you order different fabric the price would change. There were fabrics a-e. He came back with a price of $150.00 more each!!!! I asked him how the prices ranged in the selections a-e. He said other than the on the floor- all the fabrics a-e would be the same. I said they chair on the floor was the same grade fabric was the same and the one I chose.. he said the price is the price.
I asked him if he had ever seen the commercial- even kids know when they are being given a bad deal 00 he laughed!!! then said he thought the commercial was really good. UNBELEIVABLE... Guess it is my bad for giving them a second chance. TERRIBLE CUSTOMER SERVICE UNSCRUPULOUS PRICING TACTICS... DO NOT TRUST THEM OR SHOP THEM IS YOU WANT FAIR PRICING AND A COMPANY THAT BACKS THEIR MERCHANDISE.