Courtyard by Marriott Complaint - Courtyard by Marriott Charleston, SC, Lockwood Dr
CHARLESTON, SOUTH CAROLINA -- They stole out of our room and tried to get rid off us when we complained. But we stayed persitant!
We stayed in that hotel from 11-27 to 11-29 as a couple with our son (9 years).
Out of our hotelroom was stolen our sons mp3-player with charger and earplugs. The mp3-player was plugged in for charging when we left for dinner 11-28.
We found out that it must have been stolen on 11-29 and informed the customer service care manager and the room service manager in the lobby.
They weren´t friendly to us at all but
checked in lost&found and asked the room maides about - but our belongings remained abandoned.
We stayed persistent even though the customer service care manager tried obviously to get rid off us with phrases like "Ask again in a few days" and "You must have left it somewhere. Finally she asked if we think she should call the police like were making a show off. We told her that at this point she absolutely should call the police.
Well, she did and right after the call the other manager left and came back with our belongings one minute before the police entered the room.
Allegedly she found our belongings "stuffed behind the bed" - which is just ridiculous since the bed has a big wall attached headbord.
I am 100% positiv that we would have never gotten our belongins back without calling the police !
Both the customer service care manager and the room service manager were really unfriendly ladies. None of them showed any hospitality at all and we never heard an apology.
Compared to that other things seem little, like the empty beer bottles we found at the pool or the abandoned shoes, or the fact that there were no towels at the pool and the water was dirty even though the pool was opened.
We are done with this house!