CIGNA Corporation Complaint - CIGNA gives different answers everytime you call them
I and my doctors office called CIGNA and CIGNA Telepharmacy over a period of two days and were told the following by various associates:
1) My daughter had not been covered for prescriptions since August 2009.
2) My daughter was covered for prescriptions and still is, but the injectable medication is not considered a prescription (although you need a prescription to get it)
3) The injectable medication could be covered under "Medical" but only if purchased through CIGNA TelePharmacy.
4) The injectable medication would have a co-pay of $20.00 through CIGNA TelePharmacy as for a prescription even though the terms of the policy indicate it is not a prescription. No deductible would apply.
5) The injectable medication would be covered under "Medical" and the associate did not know if a deductible would apply or if co-pay would apply.
6) Last answer - If the injectable medication is delivered to my home by CIGNA TelePharmacy there is no coverage under CIGNA. However, if the injectable medication is delivered to the doctors office, then the doctors office could bill CIGNA and the deductible would be waived.
Who knows what the truth is, except my daughter does have prescription coverage, for all the good it does her in this situation!