Budget Truck Rental Complaint - Don't Trust Budget - Rented 16' Truck
I rented a truck from Budget to move from Colorado to Washington. My online confirmation quoted me $381.99 since the deposit would be waived if I paid with a credit card, which I did. When I went to pick up the truck I requested a dolly and was told that it would cost me an additional $17 and that there was no extra fee for an additional driver.
I was frazzled, I'm a new (and first time) mom so I didn't even check my receipt and left. It wasn't until I arrived at my destination that I saw that I had over drafted three times because I was charged over $600 for my rental.
At this point I took out my receipt and found I had been charged $37 for a dolly, $25 for an additional driver and $150 deposit for a total of $193 more than I was quoted. Since I over drafted three times because of this (I don't know why they couldn't have just done this in one transaction) I was now negative almost $300! Again... NEW MOM!
When I returned the truck I was told that it would take up to 10 days to get the deposit back and that I would have to contact customer service for additional help with the other fees.
I called customer service and was hung up on twice. I then asked to talk to a supervisor and got a woman named Dina. Later, I found out Dina was NOT a supervisor though she claimed to be. Regardless, I sent her the information she asked for asking for a refund of $18 for the dolly (the difference of what I was quoted), $25 for the additional driver fee, $102 for my over draft fees and applicable taxes for a total of just over $137. Of course, my first fax wasn't sufficient so I had to fax the information again, at an additional cost to me despite the fact I was already over drafted.
I waited for several days for an update with no news. I called and asked for Dina to call me back. Nothing. I called again and asked for a supervisor and found out Dina was not a supervisor per Annabell. Annabell then hung up on me.
I'm still awaiting a call back from a supervisor. At this point they have only refunded $18 and told me that my bank would just "forgive" the three over draft fees. When I spoke to my bank they told me that it didn't matter if it was my fault or not, they would not refund those over draft fees.
I'm still waiting. My calls are going ignored and I am still severely over drafted. I don't have money to help support myself, let alone my baby and Budget continues to refuse to work with me.