Arvest Bank Complaint - Poor Customer Service You Wont Be Happy!
TULSA, OKLAHOMA -- I have banked at Arvest for 14 years with little problems. When I opened a business account with them 3 years ago I have experienced several. Every time I would go to a branch for a deposit The teller would want to convert my savings account to a money market account. After many no's, one day a money market account popped up on my on line banking. This lady converted my account without permission, no signatures, authorization, no nothing! I immediately had this situation corrected and demanded my account be reinstated as it was. This was 2 years ago. Last year I had a problem with my online banking site keep logging out after only a few minutes of logging in. The customer service department and IT says it's not their problem, it's my computer. I told them I tried 3 different computers with different ip addresses and had the same problem. I was talked to very rudly and was told deal with it, its not our problem. ( It mysteriously corrected itself the following day).
Well the money market situation did not go away. I discovered I was not receiving interest on my money the last few years because the savings account was not "reopened" but my account was still active, so no interest was accrued. I was told they will only go back 6 months for crediting interest but will do me a favor and extend it for a year. I was told It was my fault for not catching their mistake.
I closed 2 savings accounts, personal checking, business checking, merchant account and I was set up as a vendor to offer my customers bank loans NEVER AGAIN! I now bank at American Heritage with wonderful customer service.