LG Complaint - LG... High hopes and big disappointments
It's really sad. I had so much high hopes for an American based (supposedly. actually, they get their parts and boards for products from overseas) company.
My family went all out on LG. We purchased a 46 inch LCD TV which has cable card issues from day one. A 42 inch LCD TV which completely failed and was out for over 4 months before LG stepped in when the extended warranty company failed to honor it's agreement for service and after sending A local TV company out 5 times to attempt repair, replacing every board in the set. LG came out, fixed the 42 inch and we were back in service... now it's doing some weird ghosting shivering thing.
We also purchased the top of the line LG Washer and Dryer combo in cherry red paying top dollar.
After a year of owning these, now every time you do a load of laundry, the smell of mold and mildew overpowers everyone in the house. Horrible.
We purchased LG Cell Phones and now live with dropped calls and limited battery life, not to mention the phones are not very rugged. My particular model has a built in camera which is useless as it won't save the image after you take a picture.
Well, the bottom line is, LG is absolutely NO BETTER than anyone else out there and in fact I would say they are among the bottom as far as quality. Some people will likely have to see this for theirselves to really appreciate what I am saying here, hopefully you will take the word of countless people complaning about LG's products and service and avoid the nightmare we endure every day because we can't just go out and replace everything in our home.
Look at the BBB complaints on this company. I've filed complaints myself. Remember that with the BBB you are not getting the full story.
the BBB is very quick to close cases for whatever reason they can find. Just because a case is closed does not mean the customer was satisfied. And, the vast majority of people do not even think to go to the BBB. Probably because it is a waste of time for the most part. That will not get you anywhere. They will NOT care if one or two people or for that matter, 500 people despise them, they still have their hands in millions of places across several product lines and loosing even 1,000 customers won't make a dent in their collective wallets. In other words, they are too big to care about a couple thousand customers.
Best of luck to anyone who owns anything with LG on the product and a very big warning to anyone considering a purchase!!! People don't take the time to create an account and write a review because they have extra time on their hands.