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All Companies Informative - When making complaints

Review by Abbie13 on 2009-12-03
When making a complaint about an employee to a manager get that employees name. The young kid in electronics doesn't cut it they are all young kids. If you get a name it is some much easier for a manager to fix the issue.
Comments:5 Replies - Latest reply on 2009-12-03
Posted by CSD on 2009-12-03:
OK
Posted by SadSackSam on 2009-12-03:
Do managers ever listen? I know none of the ones I work with do. Then again I have meet our customers.
Posted by Abbie13 on 2009-12-03:
I do. It's very frustrating when a customer comes over and complains about an employee and can't give their name or what they look like. Not much I can do if I don't know who to talk to.
Posted by PepperElf on 2009-12-03:
well one of the reasons why they might not have a name is because it didn't happen.

I read one story - over at notalwaysright - where the customer claimed that a male employee hit him in the face and he wanted free food as a compensation.... until the manager pointed out they only had female employees and that she had been working the day before during the time frame he claimed it happened...
Posted by Abbie13 on 2009-12-03:
Very true Pepper

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