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Nordstrom Complaint - Used Shoes!!! - Shoes from Nordstrom
Shoes from Nordstrom - Complaint
My daughter found a pair of shoes she wanted for her B-day and they did not have them in her size so the salesman said "No problem, I can order them for you and have them shipped to your house in 5-8 days." It was Nov 19, 2009. I paid cash and received the shoes on Dec 3rd. My daughter opened the shoes and screamed~ they were used shoes mailed from a Nordstrom in Texas. I took photo's of them. They were also the wrong color and size. The shoe box was correct, but someone took it upon themselves to cross off with a pen and handwrote BLK/SVR and crossed out the size and wrote in 7. There was no return receipt or return postage info. There was no tissue paper in the box ~ just used shoes. I know this sounds funny or whatever but it's not. I called the store and Sam Metzker said he was busy and would call back. He did 4 hours later and said the shoes we ordered are all sold out cross the USA. None available. Meanwhile I spoke to customer service and Amy Ward said she would get them for me but they are full price (double what I paid) I said no thanks. Finally, I spoke to Lanae Jackson in Seattle and she said Amy Ward would sell them to me at the sale price and they would come from their Cherry Hill NJ store. By then, I had had enough of the mean attitudes so I mailed them back to the Palm Beach Gardens store to the manager TJ. I don't know if I will ever get any response or my money back. I don't want a gift card, I wanted a check because I don't want anything from their store. I hope this helps anyone that wants Nordstrom to mail them anything! Buyer's Beware!!!
Comments:
Posted by madconsumer on 2009-12-03:
this sucks.
can you send admin the picture so we can see them as well?
very helpful.
can you send admin the picture so we can see them as well?
very helpful.
Posted by Anonymous on 2009-12-03:
yikes. I would have took the shoes to the store and demanded a refund.
Posted by PepperElf on 2009-12-03:
i just hope you had tracking on the shoes
so they can't claim they never got them back etc
so they can't claim they never got them back etc
Posted by JR in Orlando on 2009-12-03:
Blaming the store seems unfair in that they are trying to make things right for you. I would think that this is the result of a shoplifter/crooked employee who took the new shoes out of the box and left the old ones in there. Then that box was mailed to you without the switch being discovered, or the switch was done by the person in the mail room.
Its not like the store has accused you of the switch or anything, they seem to be acknowledging you are entitled to a refund.
Its not like the store has accused you of the switch or anything, they seem to be acknowledging you are entitled to a refund.
Posted by christine m (florida) on 2009-12-04:
Hi! I tried to upload the photo's of the shoes and box with the handwritten size and color but it said "error upload file to large." I will try to post them elsewhere. Thank you for your responses. I took the time to write this complaint so that it would not happen to anyone else. It would have been nice if the shoe dept at the Palm Beach Gardens mall would have located the shoes in the size and color I ordered & paid cash for and simply exchanged them when they arrived. Again, the Nordstrom shoe dept. said that they were sold out in the US. Five minutes later customer service said they are in NJ but I must pay full price. I feel that I was not treated right by Nordstrom and I hope this does not happen to anyone else. It was a bad experience. Finally, the box I received did not appear to be tampered with in anyway.
Posted by PepperElf on 2009-12-04:
all you have to do is edit the photo to shrink the file size
good luck
good luck
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