Nordstrom Complaint - Used Shoes!!!
My daughter found a pair of shoes she wanted for her B-day and they did not have them in her size so the salesman said "No problem, I can order them for you and have them shipped to your house in 5-8 days." It was Nov 19, 2009. I paid cash and received the shoes on Dec 3rd. My daughter opened the shoes and screamed~ they were used shoes mailed from a Nordstrom in Texas. I took photo's of them. They were also the wrong color and size. The shoe box was correct, but someone took it upon themselves to cross off with a pen and handwrote BLK/SVR and crossed out the size and wrote in 7. There was no return receipt or return postage info. There was no tissue paper in the box ~ just used shoes. I know this sounds funny or whatever but it's not. I called the store and Sam Metzker said he was busy and would call back. He did 4 hours later and said the shoes we ordered are all sold out cross the USA. None available. Meanwhile I spoke to customer service and Amy Ward said she would get them for me but they are full price (double what I paid) I said no thanks. Finally, I spoke to Lanae Jackson in Seattle and she said Amy Ward would sell them to me at the sale price and they would come from their Cherry Hill NJ store. By then, I had had enough of the mean attitudes so I mailed them back to the Palm Beach Gardens store to the manager TJ. I don't know if I will ever get any response or my money back. I don't want a gift card, I wanted a check because I don't want anything from their store. I hope this helps anyone that wants Nordstrom to mail them anything! Buyer's Beware!!!
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