Toys R Us Complaint - Three times the charm!
Resolution Update on 12/03/2009:
Complaint has been resolved by another retailer.
Was browsing online and found TRU had Lego sets on sale for buy one get one 50% off. Seen that they had the pink building tub as one of their eligible items (they had some exclusions) so hubby and I head up to our local TRU story in Michigan. When we get there we find these building sets on the end cap with the sale sign posted right above them. We grab them, and pick up a few more items and head to the check out. After everything is paid we see on the receipt that the legos were charged full price and no 50% was taken off for the second item. We go to the customer service to get a price adjustment and they tell us that that particular item is not included because it is considered a bulk item....this was clearly NOT a bulk item...did NOT say bulk item on the item or the receipt and it WAS one of the eligible items for the sale on their website. We were furious! So we asked to see a manager and the customer service lady rolled her eyes at me. I ignored her and waited for the manager. She came and when I started to explain things to her, she cut me off and put up the communication road blocks. It was the rudest thing I have ever seen in my life. I was so infuriated that I started raising my voice just to talk over her because absolutely refused to hear me out. We came home, called the 1-800 number and they only filed a formal complaint which we all know will fall on deaf ears. I will never shop there again because this is the third time I have been burned by this company. The first time was in 1995 when we bought a nintendo game, got it home to find the box was empty...went back to the store where the manager told me I was lying and trying to scam them. Called nintendo who resolved the issue and sent me the game....Second time we bought a slip and slide...brought it home and found that it has been used, returned and resold...the stakes were caked with dirt and the actual slide was dirty and there was a rip in the hole where the stake goes rendering it useless. Third burn is the charm! I will NOT shop there again!!!!! NEVER!!!!!!