Ford Motor Complaint - Customer Service
HYDE PARK, NEW YORK -- My fiance purchased a 1997 Mazda pick up truck, in 2002, financed through Ford Motor Credit. The dealer told him that if he made his payments he would be able to refinance the car after two years and lower the payments. Two years went by and he ended up being laid off. He contacted Ford Motor Credit and attempted to refinance the truck as was promised by Poughkeepsie Ford, telling them that he was unemployed and could no longer make the $340 monthly payments. They told him that they would absolutely not refinance the truck because it was a 1997 pick up truck. He asked them to help him lower the payments, either through a defferment or some other kind of assistance and they refused, telling him that if he didn't make the $340 monthly payments they would repossess his car. He tried but just couldn't make the payments. He contacted them again and tried to work something out. They refused. He voluntarily gave them back the car. They sold the car at auction for $1800 and are now suing him for the balance owed on the loan. They contacted him and told him how much they had received at the auction and he was stunned. They wouldn't work anything out with him so he could keep his truck and his credit, but they would sell it at far below retail value for the vehicle. How can we make Ford go away? Thank you.