Eastwood Insurance, Van Nuys, CA Complaint - No Communication - Auto Insurance
VAN NUYS, CALIFORNIA -- I have been with this company for years and I don't know why I put up with this.
I can not get to talk to Gerard, my "agent" on the phone for more than 3 seconds. It's always "I have a client here, I'll call you back" and he never does.
Some of the numbers I have for this company (like the main one I was given: (818) 947-1562, are disconnected.
I have called repeatedly for months every time the renewal rolls around. This year I called Oct. 15,16,19,20,and into November until I gave up and kept my fingers crossed. I changed addresses but never received any sort of confirmation in the mail. Once I did get through and had 14 seconds of his time to give my new address. Several calls later, I asked if he put in the new address and it was "Yeah, yeah, I did it" "what about the rate change for moving to the countryside, which is always lower?" He said "You will get something in the mail". That was bank in the middle of October 09 and it is now Dec,4th with nothing. I call and the phone just rings on and on, no answer. Just like the year before and before that, he never has 5 minutes to talk to me. I am worried this company is going to fold and take my money with it. I am looking at other companies to find an agent who keeps their word and calls back. If I ran my business like this, I would have no business.
The last policy at the top says Titan ins., but the receptionist answers Eastwood.