Lacks Furniture Complaint - Warranty Issues+Quality Of Products

Review by johnwesley on 2009-12-04
ODESSA -- In July-09 we bought lanes rocker/recliner at Lacks in Odessa, we were told chair had lifetime warranty+all furniture has 1 year guarantee,2 months later burgundy leather was fading to light red in large area, since chair had repairs out of box, we asked for refund and were denied. we went to store to speak to manager, salesperson said he would not speak too us.

Later we were told there is NO WARRANTY on material fading and Lacks has NO MONEY BACK policy, this is what people need to know upfront. Consumers want option for refund.
Comments:1 Replies - Latest reply on 2009-12-04
Posted by Anonymous on 2009-12-04:
Do you have the chair sitting in direct sunlight?

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