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Home Place Furniture - Destin, Fl Complaint - Horrible Customer Service from Manager - Furniture
Complaint
DESTIN, FLORIDA -- We bought two twin captains beds from Home Place Furniture in Destin Florida. We were told they were in stock in the warehouse and would be delivered within the weeks end. At weeks end we had not heard from them so we called on Friday late afternoon and were told they had received them already but a piece was damaged and they had to wait for another to be sent to them. We asked how long and they responded "not sure, could be weeks". You would think that when and entire order is sitting in your warehouse ready to be delivered and one small peice is holding it up that you would expedite that piece. Not Home Place. So we waited a couple weeks and had not heard anything from them so we called again. They said nothing yet and we are still not sure what the delivery schedule will be. We pressed that this was not a sufficient answer for them to actually look into and figure it out. They called back and said it would be delivered on Wednesday. Like 4 or 6 weeks after promised. On Wednesday we called again a different person answers who has no idea of what the situation is so we ask to speak to a manager rather than explaining the ordeal we have been thru. This is where it gets ugly. Chance, the manager, gets on the phone and my wife explains to him what has happened. She explains to him that this is the second time we have bought from Home Place because it was a local store and the second time we have had bad customer service. The truth. Chance, then shows his male chauvinistic side, and yells at my wife that she has no right to have an opinion on what good customer service is! He actually screams at her and in an aggressive voice to the point that she actually starts crying because of his demeanor over HIS stores horrible customer service! This guy Chance is the scum of the earth when he treats female customers like this over the phone. Yes we are a disgruntled customers after the way we have been treated at this store. But BUYER BEWARE!!!!!!!! Do yourself a favor and ask around town to any of the locals. We did this after we had purchased the furniture and kids hopes and spirits were up for new beds. Thats when we found out that some of our friends that had dealt with Home Place - Destin ( 3 different families ) have actually had horrible experiences there also and would never go back again. So, heed the warning and ask around. I would go to Home Place Panama City before buying anything from the Destin store and that coward Chance!!!
Comments:
Posted by Anonymous on 2009-12-04:
I used to work for Heilig Myers. You get back orders. It is frustrating to look at a warehouse screen to see availability, then put the order in and it be oversold. But it happens. Especially if it is a popular set or piece.You have the option of canceling the order or waiting for the piece to come available.
Delivery dates are set by information the manufacturer gives them. When an item is oversold, more have to be made. dates can change. That is why you get the option of a refund. The store can not control these things.
Delivery dates are set by information the manufacturer gives them. When an item is oversold, more have to be made. dates can change. That is why you get the option of a refund. The store can not control these things.
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