Home Depot Complaint - Worst service ever, just rip offs
SEATTLE, WASHINGTON -- On 11/27/09 saw a "black Friday" deal. for a washer. so when there to purchase it, after the purchase was made via CC was told the it would be delivered on 12/5/09. three two days later was told item is out of stock and would get it delivered by 01/28/2010 I didn't like that, then received on another call a couple hours later that the actually delivery time will be 02/05/2010. well being very disappointed I canceled the order. after cancellation I was instructed to call home depot. after calling them and being given run runarounds for about an hour just to get a verification. I was instructed again to physically go to home depot. when I got there there no one to help me out. I stood in the store like a dummy staring at the ceilings at this time I am getting irritated. finally a customer representative approaches. explained to her of the situation, but she didn't seem to care, I told her I have confirmed the cancellation and I was instructed to come to the store so that to get my money credited back to my account, as she read the cancellation on her computer screen, guess what she instructs me to call and confirm the cancellation, I told her I I did, so she decided to pick up the phone and pretends to be calling them, and then she says I think they are closed, at this time am starting to loose my cool, I told her listen, I am tired of your blsht and run around, and she goes call me tomorrow at 9am, she gives me her direct office number. next day I call her at 9, she puts me on hold for about an hour, and then she hangs up, then I call again. ans she says she was busy then she transfers me to another person who had no clue whats going on, he ends up hanging the phone. being so frustrated I asked my brother to call, well he asks her by brother just called and he was told you guys are busy and you can't refund his money, at that moment she denied everything, and she goes am sorry it wasn't me, whats cc account number, so I gave her the number and she said she will take care of it and credit the account, and instructed to me wait for three days and check the account. well I will wait for those three days and I will update..the outcome.
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