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Samsung Appliances Informative - Samsung Sucks!
My $1900 French Door refrigerator/freezer only lasted 13 months and cannot be repaired. Samsung will not replace without a purchase receipt which has been lost
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7 Replies -
Posted by BEJ on 2009-12-04:
You lost your receipt. That is the record of your purchase. I do not know of any retailer that will give refund or make exchange without a receipt.
Posted by PepperElf on 2009-12-04:
if you paid with credit card, see if they'll accept a copy of the bank statement?
worst they'll do is say "no"
Posted by ChuhBaca on 2009-12-04:
Did you not register it for warranty purposes?
Posted by Ponie on 2009-12-04:
Aaaargh! About 18 months ago I bought a TV for the den. I'm thinking about purchasing an additional TV for another room and wanted to compare prices from then to a sales flyer I have. I simply went to the instruction manual where I stapled my receipt. For my appliances (stove, refrigerator, dishwasher, etc.) I have all the manuals/receipts in a plastic sleeve tucked onto a shelf in the kitchen. I cannot fathom misplacing such an important document.
Pepper, usually when using a credit card you'll have more than one item on a statment and the bank statement would only show the total paid for everything.
Posted by qualityappliance on 2009-12-04:
what is the problem with the refrigerator that you were told that it can not be repaired? 13 months old with a 12 month warranty, good luck.
Posted by Frog on 2012-03-20:
Samsung refrigerator went up in only 6 months. I have receipt but they said they can't come out for 6 days. Are they serious 6 days for a refrigerator. Stay away from samsung appliances
Posted by Disgusted in Katy, Texas on 2012-12-18:
I think the point is that a refrigerator should last more than 13 months. My Samsung french door model quit cooling after 6 months and after a few service calls, they replaced it with another. Two months later, the bottom ice maker on the replacement. I have bad experiences with the over the stove microwave. Never again will I purchase a Samsung appliance. They should stick to TV's and DVD players.
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