Enterprise Rent-A-Car Complaint - DON"T RENT FROM ENTERPRISE
We had a minor scratch on the fender which was paid through the Visa claims service in Feb 2009. In November 2009, my wife tried to rent a car from National (Enterprise, Alamo and National are all together) and was told she was on the DO NOT RENT list for non-payment. No customer service agents were available (it was Thanksgiving). We finally resolved the matter after ~12 phone calls (including being transferred to discontinued numbers 3 times) and were told that the systems for accounting (read: the people who cash the checks) and the DO NOT RENT list are not linked...AND THE COMPANY IS UNLIKELY TO DO ANYTHING ABOUT IT. If you rent from them, beware...you may not be properly credited for any payments made on a claim, even if it is done through your personal insurance or credit card company coverage.
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