Southwest Airlines Complaint - Broken down planes and ripoff
My kids and I headed to Reno from orange county. Had a flight leaving at 545 changing in Oakland and taking 4 hours total. Was able to change to 445 P.M. flight taking 3 hours. Paid $104 change fees and got the earlier flight. Arrived in Oakland and the flight to Reno was delayed 4 hours. On top of that they won't give me back the $104. They said "you made the decision to change, so it is your fault". I am out $104, am sitting in the airport for 4 hours and Southwest takes no responsibility. They also cancalled a flight to Phoenix. They are really messed up.