Subway Informative - Help us help you
Hello. I work at a Subway in Colorado USA. Let me start off by saying to all of you who have a complaint about "horrible sandwhiches and customer service" that you cannot place blame of your bad experiences on the Franchise as a whole. It is entirely up to the people serving you to provide you with: A good attitude, a quality product, fast service, and a clean enviornment. But, there is a hitch in this plan. disregaurding the occasional "bad-egg" employee you will most likely receive top-notch service if you help us help you. This is how:
1. Please, PLEASE, DO NOT stand talking on your cell phone while you order. This is not ordering, this is trying to manage two conversations at once. This is rude as hell. And don't you ever wave your hand at me or give me the "one-second" finger when I attempt to greet you as you take up time and space standing there chatting away on your phone. The one exception (albeit a bit irritating but understandable.) is when you're taking someone else's order through the phone.
2. Unless your vision is shot to hell, for the love of GOD please do not come up to the serving line and stand there looking perplexed and lost as you try and figure out what to order. Decide before you approach my counter. The print on the menu boards is reletively large so you should be able to see standing in the background. Why? Because, I have other people to help and several dozen other tasks to do to keep the store running and available for you when you DO finally decide which sandwhich would best suit your oh-so-delicate palette.
3. The prices. A. our menu boards do change frequently (usually with every new window or promo) so when you ask where you can find something on the menu I'll happily point it out to you. But, when you ask me how much something is regardless of the fact I have it all memorized having been there so damn long; consider this: I'm facing you. You're facing the menu. I promise it will be SOMEwhere on the menu. You're eating up time pondering. B. Do not scoff or complain about the price of an item. I do not personally set the prices. The economy and corporate makes those decisions.
4. I know it's human nature to point at the veggies you want, but, can you please make an attempt not to do so? "I want lettuce" -point- "and olives" -point- Do you truley think that I don't know where it is? Must you dirty my glass? Would you like to show me where the tomatoes are again? I forgot. -blushes-
5. I have a golden rule on manners. I am always polite in my introduction. But, my rule is as follows: If you're curt and rude to me then I will spit it back at you ten fold. If you're polite then the same rule applies. And another note on the greeting. Look at me. And be polite enough to answer my question. Let me provide an example:
Me- "Hi, welcome to Subway, how are you today?" Customer- "I need a six-inch tuna on white."
??? Need? and how the hell are you? I just asked... or it will go in reverse:
Customer- "Hi how are you? I want a foot-long ham on wheat."
Myself irritated that you truley care so little you didn't even let me answer, therby forcing me to make the decision not to move an inch to help you yet until I get to speak: "Oh you know, it's a long day and people are irritable but really I'm doing swell. How are you?"
And I'm never shocked that you take no notice of this and respond with: "Provolone cheese." That's how you are? You're molded dairy? Nice to know.
6. Again with the veggies. Let me ask you something. If I held a big plait of glass in front of my face and then started speaking to you in an undertone looking at everything but you do you think you'd manage to hear anything I said? Maybe...maybe...may...no. No you wouldn't.
7. This is again about how little attention people pay to what I'm saying. At the register I will ask you one of a few various questions all circulating around helping you get more of what you want. The most direct: "Would you like anything else today?" which is followed by: "No" as you grab a bag of chips. So you mean yes I do but, I'm not paying attention to what you're saying. Then you proceed to throw the chips on my counter and then for some strange reason you follow this with a glare.
8. The money. Oh God the money. Do NOT throw your change and bills on my counter. I'm not going to pick it up right away and count it for you. Personally, I like to stare at it as if it's some sort of slimey insect and then ask: "how much is that?" And don't feed me crumpled up wadded bills. At least have the decency to de-wad them for me.
I understand the convenience of exact change, but, please, do not take forever to count it out as other customers glare at me as though I'm not going fast enough. What do the rest of you expect me to do when I'm waiting? Would you like me to take my fist and thump the guy on the head and yell "faster you oaf!" ?? That would be glorious fun, but, unfortunatly I'd lose my job. Can't see why though.
9. Your garbage....is not gold to me. I find no joy in picking up napkins and wet straws off of a sticky table. The trash recepticals are located in various areas of the restaurant. Use them.
10. please do not ask me anything foolish. Most people are reletively intelligent, but, I'll tell you right now that I wonder about some of you. The best experience I ever had was when one lady asked me: "How long is a six-inch?" and believe it or not I replied without a bit of sarcasm only to have her (obviously embarrassed at her own idiocy) scream profanities at me and ask me why she would ask such a stupid question. I simply said "I don't know. Why did you?"
11. Overview: This will help if you're unfamiliar with what to do. State your sandwhich type and on which bread. There are dozens of lovely window stickers right in front of you with the choices. Next state the size. Third choose the type of cheese you would like. Again...stickers. Then tell me politely if you would like it toasted. That's all there is to it. And if you do all of this politely I promise you a welcoming experience. If you're rude to me, however, I'll go out of my way to feed you the same disservice.