United Pacific Mortgage Complaint - Poor Service and not living up to their quotes
November,2009, My wife and I started looking to Refinance our home with the intent to pull some money out and get a lower interest rate, After searching and taking quotes we settled on United Pacific Mortgage, with a 4.75, 30 year fixed rate, at a cost of $4100.00. When they called and said they were ready to close I asked to see the settlement sheet first, the closing costs jumped from $4100 to $7100, Their $1900 origination fee went to $2900 and they forgot to tell me about the bank fee to set up the account $875, plus collecting the Ins. and Taxes for the year, the latter being refunded back by our previous Lender. When we sat down to close we didn't get 4.75 it was now 4.9 and an annual 5.2 rate. No one ever notified us of the rate change. The money we pulled out was sappose to be wired to our bank Three days later and wasn't. We did call and they could of cared less, their additude was just wait and check agan Monday, as to the rate change they sent a letter that if the rates drop to a. 25 Lower rate they'd do a streamline, in house refi. at no charge. BIG DEAL. For Those looking to Refi. Beware, We would never use United Pacific agan!!!!!!