CVS Complaint - Envelopes
SAN ANTONIO, TEXAS -- I recently had such an unbelievable and unpleasant experience at store #7306 that I will not shop at that store – or most likely any other CVS store – again. I used one of the photo machines to print some holiday cards. The clerk had told me that envelopes were included with the cost of the prints, but when my order was complete, she could not find any envelopes that were the right size. (These envelopes are an uncommon size and are not available at many stores.)
At this point, it was a minor problem that could have been easily resolved, in which case you would not be hearing from me.
The clerk referred me to Maggie, the store manager. Maggie came across as clueless and rude – no smile, no apology, no offer to do anything to help. After I explained to her that I did need envelopes to go with the cards and had printed $30 worth of cards with that in mind, she agreed to order some envelopes. She said that if they were available, she would get them in a week and would notify me. And if they weren’t available, she would then order some from another store.
A few days later I stopped by the store to ask Maggie if she could skip the step of waiting for a week before ordering the envelopes from another store. (I needed to mail my cards before then. It also seemed reasonable to me that the envelopes should be in stock for other customers printing holiday cards.)
The first thing she said to me was, rudely, “I said I’d call you.” After I explained that I would not be able to wait a week or longer, she did find some envelopes, from packets of invitations that she opened. Again, her attitude throughout the process was rude and disrespectful: no smile, no apology, no “you’re welcome” after I thanked her. No offer to put the envelopes in a bag – she simply handed me 38 envelopes and walked away.
Your store manager made her resentment of me very clear. Rather than acknowledge that as a customer I was justified in expecting the envelopes that were supposed to come with the cards, she acted as if she were doing me a huge and undeserved favor. Unless this is the attitude you intend to convey to CVS customers, Maggie has no business representing CVS as an employee, least of all as a manager.