Victoria Secret Complaint - Victoria Secret's Return Policy Beware!!!
EATONTOWN, NEW JERSEY -- My daughter and I are frequent and loyal customers of Victoria Secrets. However we recently had an experience which has forced us to never visit another VS store again. We recent purchased several PJ sets in a box. The had glitter on the top which we thought was pressed in to the fabric. After getting it home and taking it out of the box we found glitter everywhere...it just fell off. We put the PJ's back in the box and took it back to the original store with the original receipt to exchange it for a different one. Much to our surprise we were told because we did not have the banding around one of the boxes that had the SKU # on the back...we could not exchange it. They said it needed to be resellable. We explained that we did not want our money back, just a diferent one without glitter we were told "Too bad, no deal." I asked them where was this policy printed and was told on my receipt which of course I always read every word of every recepit LOL and besides who would know that the SKU # makes something resellable or not The bad merchandise was put in a bag and we were asked to leave. Mind you we were also going to purchase other new merchandise, which we did not when we were told to leave. When I called corporate headquarter I was told I could mail it to them, shipping costs on me, and they would send a check out.
So let me recapture...VS was willing to lose a good customer that spends a lot of money there..evident through our VS credit card...paid in full every month..because I didn't have the band with the SKU number for an item I simply wanted to exchange. Oh well..their loss not mine.