U-Haul Complaint - Reserved trailer, never got one!!!
GILBERT, ARIZONA -- I am/was so pissed at U-Haul I could scream. I reserved a trailer 10 days in advance through their 800 number for my move from California to Arizona. I got a call the day before confirming my reservation and I told them I would take the trailer at the location they said they had one at, even though it wasn't my first choice, but I need the trailer either way. I called the specific location the next day (the day of my move) to tell them I was coming to get the trailer and they said that THEY GAVE IT AWAY! I couldn't believe it, but at the same time I could because I know SEVERAL PEOPLE who have been SCREWED BY U-HAUL. I called the 800 number and waited on hold for 28 minutes, spoke to a rep for 15 seconds and was put back on hold for 27 more minutes. I WAS ON HOLD FOR 55 MINUTES! In the end nothing was resolved, they were rude, and had no remorse for screwing me. They don't care. THEIR RESERVATIONS ARE WORTHLESS, even though you supply a credit card to secure the reservation and you tell them the day before that you want it for sure. What do they expect people to do? I needed to move, my new lease started in 2 days, I had to get to Arizona!!! Luckily, I found a family friend with a trailer I was able to borrow, and I ended up saving $400, but that's only because my dad helped me move and he was able to drive the trailer back to CA. NEVER NEVER NEVER USE U-HAUL. RENTER BEWARE, YOU WILL LIKELY NOT GET A TRAILER AND WILL BE LEFT IN THE LURCH PISSED OFF WONDERING HOW YOU WILL MOVE!!!