Balsam Hill Complaint - Don't buy these trees
I was sold on the realistic look of the Balsam Hill trees and was told how incredibly easy the set up was. I bought a 7.5 ft tree with both clear and colored lights for about $800. The first year my son and I got the tree up--not without problems but we managed. The second year I was on the phone with a tech support person for over 2 hours (no kidding) as he walked me through getting all the lighting connections right. Their schematic is a joke and there are basically no other instructions. The inside area of the tree is a mass of cords, all the same color (so no distinction between the cords for the clear vs. the colored lights) and they so very helpfuly put little yellow or red stickers on the plugs so as to distinguish them. Only one problem--the little stickers have a tendency to fall off. I tried to take notes from what the tech support person was telling me to do but of course, since you only put up a tree once a year, when I got out the instructions this year, I once again had difficulty figuring it all out. Gave up in complete frustration and bought a fresh tree.