Best Buy Complaint - Possible Best Buy Scam
Possible Best Buy scam.
Back on Sept 7, 2009, I tried to purchase a refrigerator on-line but the order, for some unknown reason, would not go through. (It was not a credit card issue.)
This was a Labor Day Only special on Samsung refrierator (RFG299AARS SKU:8971525) that included free shipping and a free TV. (I think the TV was 19" Tosheba)
The link on the computer gave a phone number to call which I did and the person agreed to help. I explained I was trying to order on-line but was having problems but wanted to take advantage of the offer which included a discounted price, free shipping, and a free TV. The person agreed to help and we completed the order (order number-BBY01-300 8207 457).
Later I discovered I was charged $100 shipping and when the refrigerator was delivered, there was no TV.
I contacted Best Buy and talked to Sonya. She listened to my complaint and agreed to send my request to the department "Promotions". I asked her to transfer me to a supervisor. She did this by computer and the supervisor (Stewart)was too busy to talk to a customer. I asked her to leave him a message to call me. I also asked for a way to get back in touch with her in case of problems and she gave me a case ID#66 86 68.
Later when I hadn't heard from the promotions dept I called again and talked to a Charles. He was nice but could not help me so I asked to talk to a supervisor. Charles contacted supervisor (Stewart) again and again he was too busy to talk to me. At this time I am thinking for some unknown reason he doesn't want to talk to me. So we end the conversation. I wait a few more days and on Thanksgiving day I get a message on my phone saying I didn't earn a TV. The person ends the conversation without a direct number to her of even a number to the promotions department in case I had any questions. At this time I am still out the reimbursement for the $100 in shipping they charged my credit card and getting the TV they promised. When you take into account the lack of communication with the supervisor I am thinking...they know exactly what they are doing...this appears to be very similar to a "bait and switch" scam!
Beware of doing business with BEST BUY! I feel it is very obvious...they are not willing to make good on their promises!