Cable One Inc Complaint - Under handed long distance charges - Phone service
Phone service - Complaint
ANNISTON, ALABAMA -- I have just signed a contract with cable one. I was told that there would be no long distance service avaliable on my phone. What they did not tell me was that you do not need to dial a one or the area code in my state. I have a friend who live locally and I call her, little did I know that her phone service was out of a city not here in our local dial area. I was given a list of area extensions after I kept asking why I was getting charged for long distance. I had no idea it was long distance because of the way I dialed it, no area code or 1. How am I suppose to know that it was long distance. When you are signing a contract with them unless you tell them that you want long distance they will not set up the phone for you (you are forced to input this when prompted or it will not let you finish getting service set up) Yes I told them very specifically I DID NOT NEED LONG DISTANCE. The capability should have been blocked from my phone. This is their under handed way of punishing you for not taking long distance service. I am sitting here regretting that I ever left AT&T I never got any surprises. Cable one sets you up and then laughs their butts off when they stick you for long distance that you did not even know you were making. Please do not try to talk to someone who can do anything, they send you back to the local offic. Oh yeah, one of their customer service people called me a liar on the phone, not a good way to advertise for their company! I have emailed the company, tried to call the corporate office, I am watching them laugh all the way to the bank!
BEWARE when you set up with cable one and do not want long distance. You still have the ability to do it even though you ask not to have it and you don't have to dial area codes within your state.
Hope Cable one gets this message. You have the worst customer service I have ever had!