Musicians Friend Complaint - refusal to exchange faulty string set
MEDFORD, OREGON -- I purchased several sets of guitar strings from this company 11 months ago. I opened one of the sealed boxes recently to find two of one string and none of another string in the set. I contacted Musicians Friend who initially said they would send me a new set, then said that because over 45 days had past they would not help me at all! I sent two more emails attempting to point out how silly this was, as it was a minor thing for them to send out 1 string, but would require me a special trip and cost quite a bit more to buy a separate string.
They continued to say that they understood but were sticking with their position. This shows a lack of regard for their customers and I would not recommend doing business with this company located in Medford, Oregon.