Abercrombie & Fitch Complaint - Refund Policy
I have been purchasing A&F clothing for my kids for ten years, on Dec.6th 2009 we had our first return ever with Abercrombie. My sons grandmother purchased two coats online for him and they were the largest size Abercrombie makes XXL. After ten years wearing Abercrombie my son finally has reached a point in growth and he pumps iron for football that he no longer fits their XXL size. When we came in with the receipt and asked for a refund in cash we discovered that with Abercrombie per their policy once you spend money in their store you virtually can never receive a refund for cash, Never! you are bound to a store credit or exchange. In fact unless you use cash money for your purchase which in todays world is almost non existent, everyone uses debit or credit or sometimes old fashion cash. This especially presents a problem when you receive a gift. Even though we had a receipt we were told that we would literally have to drive 200 miles and pick up the actual card used by grandma and bring it to the store and they would credit the card. Or we could pay $7.00 fee mail the stuff back receive no credit for the original shipping, wait fro grandma's card to be credited back. Then work it out with grandma later to replace his gift. We called before driving 200 miles to the nearest Abercrombie store and were told that with the receipt we could be refunded, but when we arrived at the store everything changed and we were treated rudely by the store manager, also all other customers in line behind us were made to wait and watch this complicated situation while four other Abercrombie employees stood around folding clothing and listening to the heated exchange while offering no help to the other customers waiting it was truly pitiful. After 10 years and thousands of dollars spent on Abercrombie merchandise I will never ever give them my bussiness again never! Abercrombie needs to change their policy and get with the real world their return policy is specifically designed to trap all customers needing a reurn for cash into never receiving a fair transaction. Thier policy is specifically designed to force a customer to only repurchase from them via the form of store credit or exchange, forget about gift receipts also, still you can not ever get your money back. I am sure that this policy ensures Abercrombie of profits guaranteed as most people out of pure frustration give up and rather than spend more money using the mail return and being treated like a criminal by the store themself for being unfortunate enough to receive a gift from someone else that can not be used and being forced to shop only with Abercrombie via store credit! Bottom line once they have your money you will never get it back whatever your reason for return is!
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