Skyauction.com Complaint - Hilton Hotel Stay - No room reserved after flying to Paris and hotel was full
I had won a bid on a Hotel room in Europe for any number of nights. So I chose 3 nights at the Paris Hilton Arc de Triomphe for Sept 22nd, 2009. Seeing I booked a trip with Skyauction for a hotel in Mexico before, only to get there and find the hotel closed; I always call ahead to verify reservation.
So couple days before leaving, I called the Hilton only to find no record of my reservation. I received confirmation from Skuauction on 9/4. I called Skyauction and let them know and they assured me they would take care of it. To my surprised, when I arrived at the hotel in Paris they had the reservation but under someone else's name. Spent all morning trying to resolve including calls and emails from Paris to skyauction. I eventually worked it out with Hotel Manager after finding out Skyauction never paid for room but used Hilton Honors Credits. A day after arriving, Skyauction sent me an email saying it was all straightened out. Last time I will use them. I have used them since they began and always recommended them to others. No more ! Thanks for listening, George.