Cruises-n-more.com Complaint - Special Cruises Bonuses
Just completed a cruise I booked thru cruises-n-more.com #(8860047). I booked with them before with no problems. This time it was a special sale with a number of bonuses including Prepaid Gratuities, Double Onboard Credits, plus other extras. I never received any information on the cruise other than receipt for payment in full. Before leaving on cruise I called and was told to do all registration online and credits would be received onboard.
I had nothing credited to my account once I got onboard and was told to contact my agent by the cruise line. I sent an email and called before leaving the cruise ship. The man I talked too didn't know why I wasn't credited but said it was probably too late and they would most likely issue a refund check. But he had to transfer me to another dept that handled this. Never heard from anyone else since then. A number of calls and emails with no response, phone always busy and voice mail full. It was between $200-300 in credits and payments which is why I booked with them. Terrible customer service and no more booking with them. I do 3-4 cruises a year and will continue, but be a little more careful with online travel companies. Stay away !