Crowne Plaza Complaint - 4 Stars, no way, 3 stars, maybe!
MONTREAL -- We stayed in the Crowne Plaza Montreal canada and for $209 ($CDN) we got an executive floor room which included (or was supposed to include):
Free Breakfast (no indication on how many persons were included)
Turn Down Service
Keyed Elevator Access
Well, Listen up!
There were 2 adults and a 17 year old in the room. I am actually the 17 year old, and I barely eat anything. They tried to charge us an extra $13.00 for my breakfast. That one croissant that I would eat better have been made by Paul Bocouse!!!
As for turn down service, it never happened, even after calling the front desk 4 times. And it included a bedtime snack.
As for the keyed elevator access, it could have been done, but anyone could have accessed the executive floors, as it was unlocked all the time.
Aside from that, the beds were horrible, and I had asked for a Sleep Advantage room.
This place is a rat-hole!