DHL Complaint - DHL ROCKS (literally)
I order very regularly from oversees. An average pkg takes usually takes 6 days to get to me from when I order including clearing customs. So I order the 20th this time, it takes until the 27th before it departs and arrives in Cin, Ohio the next day. From there it says Forwarded for Delivery. About the 2nd I start getting worried so I start calling DHL, they say they do not deliver in my area so it has been given to the post office for delivery. I call the post office and there is no record of the item. So now I'm scared for the next 3 days I've called both companies many many times and both are blaming the other. Finally on the 5th my package arrives. When I open the package I find(are you ready?) A B A G O F R O C K S!!!!!! A ziplock bag full of limestone rocks, these mother you know whats put a bag of rocks in my package to make it heavier and more expensive to ship. I couldn't believe it. Not only was there a complete breakdown of communication between the post office and DHL, the F****ers screwed my partner abroad. Oh and did I mention my package was ripped completely open and the contents were hanging out? Something is fishy fishy with DHL and their customer service reps were extremely rude and unknowledgeable. I told my partner who shipped DHL for he 1st time to never ever do it again and the agreed. Don't use them.
Order date 20th
Receive date: 5th
15 days, avg 6