Best Buy Complaint - Best Buy Customer Service Merry Go Round
I ordered a desktop computer bundle on Thanksgiving. I received the printer and software but then received an e-mail saying the computer was backordered, then another later that said it would not be shipped because it was not available.
I called customer service to get a replacement as soon as I got this e-mail. I have spent 2 hours per day since then just trying to get to the person that can help me get a suitable replacement for this computer.
Thursday, I talked to an operator, customer service, retail dispatch and a.com representative I was asked to call back later due to call volume, which I did, and went through an entire transfer chain again. I called back on Friday again, for the same run around. In the end, I was told I needed to talk to a pricing and promotions specialist, who did not work weekends.
Just yesterday, I talked to an operator, then customer service, then sales who transferred me to tech support who said sales has to handle this. That person was going to have her supervisor call me back. Total call time over 2 hours with no progress or resolution.
Today, I called and asked for this particular supervisor. Today's call log started with the oeprator, then the geek squad, then an operator, then sales and how I am being transferred to a support team. As of right now, I am on hold right now, 50+ minutes into the call.
I want to get off this merry go round of transferring me around and no one knowing what to do. I know that if I am trying to do this, so are many others out there. I simply want the issue resolved. Best Buy needs to figure out who is going to do what and then tell everyone, including the operator.
I have now spent 7 hours of my time simply being transferred and still have gotten nowhere.
I wish I could post some advice for anyone else but I haven't gotten anywhere to even know what advice to give.