Dick's Sporting Goods, Inc. Complaint - Merchandise Credit vs Gift Card
My son and daughter in law bought my birthday gift from Dick's on May 21, 2009. Unfortunately the gift did not fit and when I went to exchange the gift, with my gift receipt from Dick's seven days later, they did not have my size. The cashier said I could either have the cash or get a gift card. I took the gift card option. I wrapped the receipt around the card and did not try to use it until yesterday when I got an e-mail from Dick's and noted that there was a one day on-line sale. I found something that I wanted to purchase and took out my "card". When I went to put in the info, I was asked for a pin number. Since there was not a pin number on the card, I called the customer service number. That was when I found out that I was given a merchandise credit (MC) instead of a gift card and that the MC could only be used in the store since the on-line site is run by a different company. The customer service people I spoke with from the web site were very nice but I was told there was nothing they could do and to call the store and they also gave me the corporate customer service number and suggested that I call them. I called the store was told that I would have to go to the store. Today I did follow up and call Dick's corporate customer service. The person with whom I spoke, Mary Jo, was rude, argumentative, talking over me while I was talking, would not let me speak with a supervisor when I asked to repeatedly, and ultimately hung up on me. When I called back, spoke with Michele, who when she found out that I just spoke with Mary Jo, behaved in the same fashion. In the current economical crisis that we are in, I cannot imagine any company going so far as to alienate a customer then Dick's did.
Not only will I not shop at Dick's, I requested that I be taken off their e-mail list, but I have requested that my family not buy anything for from Dick's again. Dick's has lost me as a customer and although I am but one person, if this is how Dick's treats their customers, in time it will have a ripple effect and they will lose others.