Polaroid/ Walmart Complaint - 32" HD TDA-03211c
I bought this unit 02/06/2008 and a wall mount along with it. First problem I had I was sold the wrong mount by Walmart employees then had a hard time returning it but got through that. after 6 DVDs the DvD player started making noises and then quit working I called the support line at Polaroid and was sent a new module and waited for someone to install it and after calling the support line they told me I had to put the parts in WHAT !!!!!. well after doing so they told me to send the old DVD back or face being charged $179.99 for the DVD now mind you I had just do the work for them .
now I have called them again with the same problem the DVD has quit but this time they told me it is up to Walmart as they are the ones with the extened warranty even thought the part they sent me is less then 90 days old and failed a second time and Walmart as said to send the TV in to them however the TV is under in home service so they are going to decide what to do
11/20/2009 well Walmart has set us put with a service provider they will call me in the next 48 hours to set up service no call and Walmart said they will con tact them again 12/08/2009 after waiting for them to call I called Walmart service to find out who they were sending I found they are in another town so I got the name of the company and was told I needed to call them WHAT SERVICE NOT. the service company told me they are waiting for me to bring it to them they do not do in home service and due to the TV and their past history with this very style combo they can not repair it as they can not get a new DVD mod for it so I call Polaroid can found they do have refurbed DVDs but walmrt will not use them they feel the are a waste as they will not last long. now Walmart has pulled the contract and will call me in 3- 5 business day to tell me what the are going to do but if they offer me a replacement the I have to buy a new warranty as the feel they have filled the contract oh and yes they said it will be another tda03211c combo