Topline Movers Complaint - Break and Take
PHOENIX, ARIZONA -- The owner gave me a “worse case scenario” quote over the phone of $680.00. No one came to the house for a written estimate. Knowing the square footage of our home and where we were moving .... a high rise downtown with a loading dock and freight elevator, a very local move. He said we would need a third man. That was included in the total for the quote. The owner denies the amount of the quote. Why would I go with them if I didn’t get a quote? We have other written quotes considerably lower but my husband wanted to go with Topline because they had moved us three years prior ($350.00) with no problems.
They were fifteen minutes late on moving day and we were charged for their lateness. We had everything boxed and organized to help things run smoothly. My husband was working as a fourth man and worked very hard all day moving boxes.
Felix, one of the movers, told us Thomas, another of the movers, wasn’t one of the companies full time movers and he didn’t really know what he was doing. The Topline website states only full time experienced movers. Thomas was called last minute because of a shortage. Felix was constantly correcting what he was doing and told Thomas NOT to touch the dining table. This is why my table base and floor was damaged. Thomas didn’t wrap the table base in cardboard, shrink wrap and blankets before he put it on the dolly. Felix explained this to us after we saw the broken table base. He said he should have watched him more closely.
The movers took a long lunch and went back to the office to get dollies on our time. Paul wasn’t able to park the truck (poor driving skills) in the appropriate location at the high rise close to the freight elevator so time was added because of the distance factor.
The last piece of furniture moved was my heavy armoire which was dragged at an angle over the unprotected hardwood floor because Thomas couldn’t get a grip on it and lift it with Felix. I watched and listened to the scratching of the floor. Two foot curved, deep scratch into the bedroom. It was dark by that time and I didn’t see the scratch until morning at which time I called Topline to report it. They said they would take care of it because it was obvious what had happened.
8:30AM to 6:20PM for a 1600 square foot house....four men working. $1050.00. It was a nightmare.
When we questioned the total, the owner was called and he yelled, threatened and called my husband names. We had to hang up because he became belligerent. I could hear him from across the room. Very unprofessional and irrational.
We ended up paying the $1050.00 that night because we were fearful of the owner's threats.
$500.00 damaged table base with a $250.00 glass top we now can’t use. Topline paid us $46.80.
Estimate to repair the damaged floor $350.00. Topline paid us nothing and claimed we damaged the floor.
The fact they were negligent and hired an incompetent mover, that they knew was a bad risk according to Felix, cancels out their ridiculously low settlement. The consumer deserves experienced people to handle their precious possessions. This was fraudulent .
The movers said Topline would take care of the damage problems and take it out of their checks over time. It happens all the time they said. Don’t worry they would make it good. They took our damaged table base and we haven’t seen it, just a photo from their warehouse …discarded like trash. It was a sixtieth birthday gift from my husband. Isn’t that theft?
We paid our part, even though we felt it was bait and switch. Now we have no dining table for the holidays.
This is the latest email I received from Topline...
From: firstname.lastname@example.org [mailto:email@example.com]
Sent: Thursday, December 10, 2009 3:14 PM
Subject: Table base
The table base is going into the garbage unless you want it. You can come pick it up if you choose too. I can set the base outside my office so you wont have to face me if you like and Im sure you do not want to do that. Let me know I will be throwing it into the garbage on sat. All I ever did was call you a crook which is nothing but a valid statement.
Before Topline Movers moved my table