I ordered 2 computers from Dell online on November 16th. The expected delivery date was December 7th. I used standard, 5-7 day delivery.
Then, on December 3rd, I received an email that says, "we have adjusted the estimated delivery date and are confident your order will be delivered on or before this new date: December 14th."
However, it is still showing as in production.
When I call their call center (in India), I am told that I will not receive it by December 14th, and they have no idea when I can expect it.
I did some googling and called their Spanish Customer Service number, which is in the United States. They put in a request to production to expedite it, and will contact me within 24 hours to update me on the status.