Radio Shack Complaint - Phone protection plan
MY son purchased a new blackberry 8520 from the radio shack in IL. while in the service there close to his base. They suckered him into buying the protection plan on his phone. The blackberry phone retailed for $50 he paid $359 and another $124 for the insurance. Five days later phone became damaged. He took it into store they mailed it in and un beknown to him they replaced it with a down graded, refurbished phone. After several hours on hold talking to many reps they realized they sent him the downgraded phone. They asked him to mail the phone back and promised to send him another. they received the phone on 12-4-09 and have yet to return a phone to him. I had to add him to my phone plan Verizon so he could be in touch with his commanding officer while on leave for thanksgiving. I can''t even begin to say how frustrating this entire situation has been and the way they have treated us. To make it worse I explained my son was shipping out on 12-9-09 to san diego and would be heading over seas and if we could not get a phone before he left we would be unable to get it to him thus severing our only chance of communicating with him. They obviously have no reguard for our service men and it is truly disappointing. They did not seem to care about the urgency of our situation. Everyday that I called they would place me on hold for 57min at a time and come back with "oh we have no notes in your file because our system hasn't been updated" I insisted they issue a cash credit so he could get a phone before he leaves at another radio shack store but they have reefused to help us. FYI do not purchase anything from Radioshack especially their "no Hassle protection Plan" it is a consumer rip off.