LA Fitness Complaint - WORST CANCELLATION POLICY EVER
LOS ANGELES, CALIFORNIA -- They seem to deliberately make it difficult for people to cancel their membership.
I called my local gym to cancel my membership and was told I needed to fill out a cancellation form and mail it to the gym. They said the form could be downloaded from their website or I could pick one up in person. I tried downloading it but either the site was not working or my account was not working. I called on the phone to obtain a cancellation form and was told I needed to come in person and speak to only the manager, who by the way does not work evenings or weekends. I work regular hours like most people, so how was I supposed to come in and meet the manager in person? I finally got some free time and went in to see the manager, who told me that I did not need any special cancellation form and that I could have just sent a simple letter in the mail !! Well all of this process took 2 weeks and I have now been billed for another month's membership !! The manager refused to refund this month's charges, stating that their cancellation policy is "clearly outlined" in my membership contract. Really? The contract that I signed 2 years ago? Why didn't any of the LA Fitness people who I spoke with on the phone multiple times in the past few weeks just tell me to mail a letter? Why did they keep redirecting me to the manager? My guess is they deliberately gave me the run-around in order to delay or prevent my cancelling. Its a scam, IMHO.
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